Frequently asked questions
Delivery, payment, warranty and business orders — answered below. Can't find yours? Ask us directly.
How do I get my order?
Every order can be delivered by our own courier, shipped islandwide via Knutsford Express, or collected free at one of our pickup locations — whichever suits you at checkout.
How can I pay?
Pay by card through our secure checkout, or choose bank transfer and upload your proof of payment afterwards from your order — either way, you'll see it confirmed in your account.
What if my device arrives faulty?
We'll replace it or refund you in full at no cost within 14 days of delivery — on top of that, every device carries the manufacturer's own warranty, which varies by brand.
Can I return something I changed my mind about?
Yes — most items can be returned within 14 days of delivery for a refund or exchange, provided they’re unused and in their original packaging.
Do you offer pricing for bulk or business orders?
Yes — discounts scale with the quantity you order on each item, not a blanket cart-wide markdown, so the math stays transparent. Request a bulk quote and we'll put one together.
Not sure what you actually need?
Try Find My Power — a short energy checkup that estimates the setup that actually covers your appliances, instead of guessing at a power bank size.