Warranty & Guarantee
LAST UPDATED: July 2026
Every Kingston Energies device comes with a 14-day replacement guarantee, plus the manufacturer's warranty that ships with the product. We don't offer a blanket 12-month Kingston warranty. Instead you get our own 14-day cover on top of whatever the maker provides.
Our 14-day guarantee
If a device arrives faulty, or fails from a manufacturing defect within 14 days of delivery, we'll replace it or refund you in full at no cost: for example, a battery that won't hold charge, a port that stops working, or a charger that fails electrically. Just reach out with your order number.
Manufacturer's warranty
After the first 14 days, your device is covered by the manufacturer's own warranty, which varies by brand and product (OtterBox, Anker, UGREEN and others each set their own terms). We'll happily help you start a manufacturer claim. Keep your order number and the original packaging where possible.
What's not covered
Accidental damage, water damage (beyond a product's stated rating), normal wear, cosmetic marks, and damage from misuse or unauthorised repairs.
Register your device
Register your device in your Kingston Hub to keep your proof of purchase handy and earn loyalty points. Hold on to your order number either way.
Making a claim
Contact us at kingstonenergygroup@outlook.com or 876-338-9958 with your order number and a description of the issue. We'll assess it and, where covered, replace the device or help you claim with the manufacturer.
Questions? Email kingstonenergygroup@outlook.com or call 876-338-9958.