12-Month Warranty
LAST UPDATED — July 2026
Every Kingston Energies device is covered by a 12-month warranty against manufacturing defects, starting from the delivery date.
What's covered
Defects in materials and workmanship under normal use — for example, a battery that fails to hold charge, a port that stops working, or a charger that fails electrically.
What's not covered
Accidental damage, water damage (beyond a product's stated rating), normal wear, cosmetic marks, and damage from misuse or unauthorised repairs.
Register your device
Activate your cover and earn loyalty points by registering your device in your Kingston Hub. Keep your order number as proof of purchase.
Making a claim
Contact us at kingstonenergygroup@outlook.com or 876-338-9958 with your order number and a description of the issue. We'll assess it and, where covered, repair or replace the device.
Questions? Email kingstonenergygroup@outlook.com or call 876-338-9958.